Today we continue the Gaining Scale Business Training Series themed; Customer Service
For many businesses, experience shows that it takes more than six times the effort to acquire a new customer than to keep one a business already has. Customer service is even more important in our time because of the multiplicity of products and brands including channels that give consumers unparalleled power in the choice of what they consume, in what quantities and how. For example, I invite you to study the increasing miniaturisation of product from water, soft drinks, air credit, small loans at an instant etc.
Tomosi Group Values
Our Vision
Our Vision is Made in Africa.
We seek to demonstrate by our work, products and people, the power of an oncoming Africa the world hasn’t noticed yet.
We seek to turn upside down the perception that our nations are simply consumers of the works of others. We seek to restore confidence in the African that centuries of domination has eroded.
We can do it is what we preach to young people with our business model.
Our Values
- NEMERAKO - Base management decisions on a long-term philosophy, even at the expense of short-term financial goals.
- EMITTI (IITO, YAT) - Grow leaders who thoroughly understand the work, live the philosophy, and teach it to others.
- MUSHANA (AICA) - Walking in the light for transparency and accountable corporate citizenship.
- NYELO (AITIPATAN, AITEBEBEN) - Make decisions slowly by consensus, thoroughly considering all options; implement decisions rapidly.
- HUGUUKA (AMALO, AIRERE, AANYUN) - Go and see for yourself to thoroughly understand the situation.
- OMUTINDO (ABWOITOIT) - Standardised tasks are the foundation for continuous improvement and employee empowerment.
- ESESIAN (SHOMA, YIGA, FONYE) - Become a learning organisation through relentless reflection and continuos improvement.
Get in touch
Plot 37/41 | Luzira| Portbell | Kampala, UGANDA
Tel: +256-414-220-702
Email us here
The Tomosi Group
We seek to demonstrate by our work, products and people, the power of an oncoming Africa the world hasn’t noticed yet. We seek to turn upside down the perception that our nations are simply consumers of the works of others. We seek to restore confidence in the African that centuries of domination has eroded. We can do it is what we preach to young people with our business model.